Terms

Nowish is operated by Bite of Health Pvt Ltd, Haryana, India (“Nowish”, “we”). This page covers two different people, and says which parts apply to which.

• Guests — anyone booking a table, joining a waiting list, asking for an offer or enquiring about a party through a restaurant's Nowish pages. Sections 2, 3, 5, 6 and 7 onwards apply to you.
• Restaurants — the business using Nowish to run its floor. Section 4 applies to you as well, and your signed agreement with us takes precedence over anything here if the two disagree.

Using Nowish means accepting this page. If you do not, do not use it — every restaurant on Nowish can also take a booking over the phone.

Nowish is the system a restaurant uses to take and manage bookings, run its waiting list, send offers to guests who ask, handle party enquiries and payments against them, and answer its phone.

Nowish is not a restaurant and does not serve anybody. When you book, your agreement is with the restaurant: they decide whether to accept it, what they will serve, what it costs and what happens if something goes wrong. We are not a party to it and cannot settle a dispute about a meal.

Nowish is also not a marketplace. We do not rank restaurants, take a commission on your booking, or sell your custom to the highest bidder.

Give us details that are true

A booking holds a table that nobody else can have. A name and a number that are not yours means the restaurant cannot reach you and the table sits empty, so give your own and keep them current.

Turning up

A confirmed booking is a commitment on both sides. If your plans change, cancel it — through the restaurant, or from “My visits”. Restaurants set their own rules about how long a table is held and what happens after repeated no-shows, and those rules are theirs, not ours.

Offers

An offer you asked for is sent at the restaurant's discretion, is personal to you, and expires at the time shown on it. The code is redeemed once, at the table, by staff. An offer is not transferable and not exchangeable for money. If the restaurant declines to send one, that is their decision to make.

What you must not do

• Book tables you do not intend to use, or book under names and numbers that are not yours.
• Try to get an offer code you were not sent, reuse a redeemed one, or pass one to somebody else.
• Use anything automated to make bookings, request offers or scrape these pages.
• Attempt to reach another guest's information, or any part of a restaurant's system you have not been given access to.

Your account and your people

You decide who on your team gets access and at what level. You are responsible for what they do with it — including staff who leave, so remove them. Sign-in credentials are not to be shared between people; an audit trail that names a shared login names nobody.

Your guests' information

Guest details collected through Nowish are yours, and you are responsible for them under India's Digital Personal Data Protection Act, 2023. We hold and process them on your instructions — see the privacy page for how that split works. In practice that means you must have a lawful reason for what you collect, must honour a guest's request to see, correct or erase their information, and must not use Nowish to message people who have not agreed to hear from you.

What you publish through Nowish

Your menu, your prices, your opening hours, your offers and your party packages are yours to set and yours to keep accurate. You confirm you have the right to publish what you upload — photographs and menu text included. Offers must be honoured as sent, and the terms of an offer must be on the offer.

What you must not do

• Use Nowish to contact guests for anything they did not consent to.
• Advertise an offer you do not intend to honour, or quote a price you do not intend to charge.
• Resell or sublicense access to Nowish, or use it to run a business other than the one on the account.
• Copy, decompile or attempt to recreate how Nowish works — see the intellectual property notice.

Where a restaurant has switched it on, calls to its number may be answered by an automated assistant rather than a person. It tells you so when it answers. You can ask for a person at any point.

A booking the assistant takes is checked against the restaurant's own rules — its opening hours, the days it has marked closed, how many people it will seat from a phone booking — before it is confirmed. Anything that does not pass goes to staff to deal with, and somebody rings you back. The assistant does not quote prices and cannot agree one.

The call may be recorded by the service that answers it. What Nowish keeps from it, and what it does not, is set out in section 3 of the privacy page.

Nowish uses automated assistance in three places: answering the phone, reading a booking confirmation a restaurant received elsewhere, and suggesting dishes from a menu.

None of it is left to decide anything on its own. A booking read from a screenshot is checked by a member of staff before it is confirmed. A phone booking is checked against the restaurant's rules by the system, not by the assistant. A suggested meal is a suggestion, and the kitchen may be out of something.

Automated systems misunderstand things — a name, a date, an accent. Check your confirmation, and tell the restaurant if it is wrong. We are not liable for a booking that is wrong because what was said was misheard, beyond putting it right.

We work to keep Nowish running, and we do not promise it will never be down. It is interrupted by maintenance, by failures at the services it is built on, and occasionally by our own mistakes. We do not guarantee uptime on this page; where a restaurant has a service commitment, it is in their signed agreement.

A restaurant can switch features off, change its hours or stop using Nowish at any time, and a booking page can disappear for that reason rather than a technical one.

Nowish — the software, the designs, the name and the system behind it — belongs to us. Using it does not transfer any of it to you; you get permission to use it, for as long as these terms are kept, and nothing more. See the intellectual property notice.

Your content stays yours. A restaurant's menu, photographs, offers and guest records belong to the restaurant; you give us permission to host and display them so that Nowish can do its job, and that permission ends when your account does.

Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud.

Beyond that: we are not liable for what happens at the restaurant. Not the meal, not the service, not an offer the restaurant declined to honour, not a table that was not ready. Those are the restaurant's.

We are not liable for indirect or consequential loss — lost profit, lost custom, lost goodwill — arising from Nowish being unavailable or getting something wrong. Where we are liable to a restaurant, our liability is capped at the amount stated in that restaurant's signed agreement with us.

A guest can stop using Nowish simply by not using it, and can ask for their records to be erased as described on the privacy page.

We may suspend or close access where these terms are broken — fraudulent bookings, abuse of offers, an attempt to reach data that is not yours — and we will say why unless telling you would defeat the point. A restaurant may close its account under its own agreement with us; when it does, its guests' records are deleted.

These terms are governed by the laws of India. The courts at Gurugram, Haryana have jurisdiction, except where the law gives a consumer the right to go somewhere nearer to home — in which case it does.

Before any of that: write to hello@nowish.in. Most of what ends up as a dispute is a booking somebody could have fixed in a morning.

When Nowish changes, this page changes, and the date at the top changes with it. A change that materially affects a restaurant is notified under its agreement. For guests, continuing to use Nowish after a change means accepting it — so if a change matters to you, the date at the top is how you tell that there was one.